Orders and payment
Which currency do you use?
The international store starts in USD. When additional Shopify Markets are introduced, local currency or market-specific pricing may become available. The currency shown at checkout is the currency used for your order.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help before fulfilment begins, but changes and cancellations cannot be guaranteed after an order has been placed.
How do I know my order was received?
You will receive an order confirmation at the email address used during checkout. Check your spam or promotions folder, and contact us if it does not arrive.
Shipping
Do you ship internationally?
We ship to the destinations made available at checkout. Enter your address to see the current delivery options, prices and estimates for your location.
Will I pay customs duties or import taxes?
International orders may be subject to duties, taxes or fees charged by the destination country. Unless checkout states that these are included, they are the customer's responsibility.
How can I track my order?
If tracking is available for your delivery service, the tracking link will be sent when your order ships.
Returns and sizing
What is your return period?
You may request an eligible return within 30 calendar days after delivery. See our return policy for conditions and instructions.
Who pays for return shipping?
The customer normally pays return postage. If an item is faulty, damaged on arrival or incorrect, contact us before returning it so we can arrange the appropriate solution.
Can I exchange an item?
The fastest option is normally to return the original item and place a new order for the preferred size or style. Contact us if you need help.
How do I choose a size?
Check the individual product page and our size guide. Because Veilando carries multiple brands, sizing can vary.
Products
Does Veilando manufacture every product?
No. Veilando is a multi-brand retailer. Brand information is shown on product pages where available.
How should I care for my item?
Always follow the care label attached to the garment. Product-specific care details, where available, are also shown on the product page.
Still need help? Please use our contact page.